Shipping policy

Shipping Policy

Last updated: October 2026

Thank you for shopping with OriMaVelle. Below you'll find everything you need to know about how we ship your order.

WHERE WE SHIP
We ship to customers in the United States, the European Union and Switzerland. We work with fulfillment partners in two locations. Items marked "Ships from the USA to the USA" are sent directly from a supplier in the United States to your U.S. address. These items are available for delivery within the United States only and cannot be shipped to the European Union or Switzerland. All other items are shipped from our fulfillment partners in China. The product page shows which one applies.

ORDER PROCESSING TIME
Items shipped from China are processed within 1–3 business days after payment is confirmed. USA-shipped items are processed within 1–5 business days. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email when your order is placed and a second email with tracking information once it ships.

ESTIMATED DELIVERY TIME
- Items shipped from China to the United States and the European Union: about 7–15 business days after dispatch (about 8–18 business days in total from the day you order).
- Items shipped from China to Switzerland: about 6–9 business days after dispatch (about 7–12 business days in total).
- Items shipped from the USA (United States addresses only): typically 1–5 business days after dispatch.
If your order contains items from both locations, they may arrive in separate parcels. These are estimates, not guarantees. Delivery times may be longer during peak seasons (e.g. the holidays) or because of carrier delays.

SHIPPING COSTS
Shipping is free on all orders to the United States, the European Union and Switzerland. The cost of shipping is included in the price of our products, so you pay nothing extra for delivery at checkout.

TRACKING YOUR ORDER
Once your order has shipped, you'll receive a tracking number by email. Tracking updates can take a few days to appear after dispatch, especially for shipments from China. If your tracking hasn't updated for more than 7 days, please contact us.

CUSTOMS, DUTIES AND TAXES
Items shipped from the USA to the USA are domestic shipments, so no customs fees apply. Items shipped from China to the United States, the European Union or Switzerland may be subject to import duties, taxes or customs fees when the package arrives. These charges depend on your country, the order value and current regulations, and are the responsibility of the recipient. They may be collected by the carrier at delivery.

INCORRECT ADDRESS
Please double-check your shipping address at checkout. We cannot be held responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible, and we will try to correct it before the order ships.

LOST, DELAYED OR DAMAGED PACKAGES
If your package is lost, significantly delayed, or arrives damaged, email us at info@orimavelle.com within 30 days of the estimated delivery date with your order number (and photos if the item is damaged). We will work with you and the carrier to send a replacement or issue a refund.